Twinly

    How Twinly Works

    Twinly helps landlords create a digital guide for their rental property. Tenants scan a QR code and get instant access to house information, emergency contacts, and answers to common questions — no app required.

    1. Set Up Your Property

    Walk through your property with your phone. Record where the stopcock is, how the heating works, and any quirks tenants should know about.

    2. Share the QR Code

    Print the QR code and stick it somewhere visible — on the fridge, near the front door, or in a welcome pack. Tenants scan it with their phone camera. See exactly what a professional handover looks like in our Tenant Welcome Template.

    3. Tenants Find Answers

    When something comes up — "How do I turn on the hot water?" — tenants check the guide first. Clear answers are already there, written by you.

    4. Emergencies Covered

    Gas leak? Water everywhere? The guide shows exactly where the shut-off valves are, with photos and videos you recorded during setup.

    What You Can Include

    • Emergency locations: Gas shut-off, water stopcock, fuse board — with photos and videos
    • WiFi details: Network name and password, ready to copy
    • Heating & hot water: How to use the controls, where the thermostat is
    • Appliance guides: Washing machine, dishwasher, oven — basic troubleshooting
    • Bin collection: Which bins go out when, and where to put them
    • House rules: Quiet hours, pet policy, parking — whatever tenants need to know
    • Your contact details: How and when to reach you

    Who Is Twinly For?

    Landlords with one or more rental properties who want to reduce repetitive questions and give tenants a better experience.

    Letting agents and property managers who want a consistent, professional handover for every property in their portfolio.

    Getting Started

    You can set up your first property in about 10 minutes. The free tier includes emergency locations, WiFi, bins, and contact details — enough to cover the basics. Upgrade for full access to appliance guides, house rules, and physical QR labels.

    Ready to create your property guide?

    Get started free