Privacy Policy

Twinly takes your privacy seriously. We follow European data protection principles to ensure your personal information is handled responsibly, transparently, and securely.

What data we collect

We collect only the information necessary to provide and improve our service:

• •Contact form submissions — name, email address, and your message
• •Account information — details provided when landlords create and manage properties
• •Basic usage data — anonymised information to help us understand how the platform is used and improve reliability

How we use your data

Your data is used only for the following purposes:

• •Responding to enquiries and support requests
• •Providing and maintaining the Twinly service
• •Improving platform functionality and reliability

We do not sell your data.

Legal basis for processing

Under GDPR, we process personal data based on lawful grounds including:

• •Legitimate interest — to provide and improve our service
• •Consent — where you have given explicit permission
• •Contractual necessity — to fulfil our service agreement with you

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. When data is no longer needed, it is securely deleted or anonymised.

Your rights

Under data protection law, you have the right to:

• •Access — request a copy of the personal data we hold about you
• •Correction — ask us to correct inaccurate or incomplete data
• •Deletion — request that we delete your personal data
• •Objection — object to certain types of processing

Questions about privacy

If you have any questions about how we handle your data, or wish to exercise any of your rights, please get in touch with us.