How Elm Park Students Reduced Move-In Questions with Twinly

Elm Park Students implemented Twinly to streamline move-ins and reduce repetitive tenant questions about WiFi, heating, appliances and safety information. By structuring property knowledge into a single digital guide, staff could focus on what matters instead of answering the same questions every September.

The Challenge

Student accommodation faces a unique intensity of onboarding. Every academic year brings a full turnover of residents, many living independently for the first time.

• Repeated WiFi questions at move-in
• Heating and hot water confusion
• Appliance usage queries
• Safety equipment clarification
• Staff time spent answering the same issues

The Setup Process

The Twinly setup was completed on-site in a single session. Each key area of the property was documented and structured into the tenant guide.

The emphasis throughout was on ease and speed — getting a complete, structured guide live as quickly as possible.

The Result

With the tenant guide in place, Elm Park Students had a single source of truth for every property question.

• Clear, structured tenant guide available via QR
• Fewer repetitive questions during move-in
• Faster onboarding experience for new residents
• Improved documentation of property setup